Please read these Terms & Conditions carefully before using http://www.nmcckerala.com website or NMCC mobile applications.Your access to and use of the service is conditional on your acceptance of and compliance with these terms and conditions. These terms and conditions apply to all visitors, users and others who access, download, register and use NMCC website/application. By accessing, downloading or using the NMCC website/application you agree to be bound by these terms. If you disagree with any part of the terms then you may not access website/application.

• 1.1. Intellectual Property Rights

  www.nmcckerala.com is owned and managed under copyright act by North Malabar Cancer Care & Research Institute Private Limited. All aspects of NMCC website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of North Malabar Cancer Care & Research Institute Private Limited. or written consent of owner. If North Malabar Cancer Care & Research Institute Private Limited identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.

• 1.2. Use of NMCC Platforms (Web/App)

  The nmcckerala.com.com and its mobile app is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force NMCC to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.

• 1.3. User Information

  NMCC may, during the new account registration, ask user to share the personal information, which is required to deliver the service. NMCC assumes that the user provides accurate information about his/her identity, contact information. The given information will be verified during the registration process. NMCC only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the services requested and provided by users. NMCC does not confirm the identity of users who they claim to be. If NMCC finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect.
  You hereby consent to receive communications by SMS, emails or calls from NMCC or its affiliates or its partners with regard to the services provided by NMCC or as facilitated by the NMCC partners.

• 1.4. Service Partner Information Does NMCC LLP store my credit card information?

  NMCC performs the background verification and service quality checks of service partners to ensure the safety and security of users. NMCC enters into Service Level Agreement (SLA) with every service partner during the registration process. This attempt is a sincere effort to ensure the best and effective service to our users. NMCC does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered. NMCC in coordination with service partners will ensure that further support is offered within specific timeframes.

• 1.5. Account/Password Protection

  User is solely responsible for maintaining the confidentiality of password and service account provided by NMCC for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. NMCC has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach NMCC to block the account.

• 1.6. Termination of Service

  NMCC reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail or message and it will be effective immediately after the delivery of notice. NMCC also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with NMCC. The termination of agreement will also enforce the cancellation of ongoing requested services and other disputes by the user.

• 1.7. Billing and Payment Policy

  NMCC offers its user to pay for the service either through mobile wallet, online using netbanking/ debit card, payment gateway or by cash. NMCC expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. NMCC takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between NMCC and user. Hence it is important that payments to be made directly to NMCC via online payment options available on the platform as far as possible. We discourage any tips or reward to any of our service partner however if any user is doing so is completely based on their own will and decision.
  If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the NMCC customer care support. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, NMCC does not take responsibility in such cases and payment will reflect in your bank account as per Bank's turnaround time.

• 1.8. Links to Other Websites

  NMCC may contain links to third-party websites or services that are not owned or controlled by NMCC. NMCC has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that NMCC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

• 1.9. Service Delivery

  NMCC strongly discourages any direct contact with NMCC Service Partners or any service requested directly by the user with the NMCC Service Partner, as in such cases it has no control or takes no responsibility of whatsoever situation or condition. NMCC does not provide or deal with material or spare parts required for delivering the service. Users are requested to buy the material to carry out the service or by it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is not resolved with mutual understanding.
  User is requested to report/inform NMCC immediately for any misconduct or unsatisfactory behavior of any of our service partners so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the authorities and NMCC will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. NMCC will not be party to any such action, but will provide full cooperation with the authorities.

  • 1.9.1. Events and Deals

    The NMCC website/mobile application is a platform which facilitates promotion of various offers offered by merchants, on their respective services and products by way of offering coupons. Descriptions of the merchant offerings and products advertised on NMCC are provided by the Merchant. NMCC is not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time at NMCC’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase based on offers made by them on our Site.

  • 1.9.2. Payment Service

    NMCC offers bill payment service by only authorised business partners and it is specific to a city/area where NMCC/business partners offer specific services. NMCC offers convenient and secure payment procedure towards our authorized business partner for valid user ID and using valid payment account. All the successful transactions will be listed in the 'My Accounts' page of the application. Payment receipt will be shared to your registered email ID on successful payment. Your services will be active within 24 hours from the time of successful transaction, this is strictly based on service partner’s turnaround time and NMCC assumes no responsibility.
    If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the NMCC customer care support. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway service provider. If your payment status is not updated in the given time frame, please contact the bank for further enquiries.
    Users are requested to provide valid, accurate and complete information about your identity, payment account details NMCC reserves the right to terminate user account or refuse your current and future use of service in case your information is found suspicious.
    NMCC assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances;
    • If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid.
    • If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
    • If your Bank or the wallet service refuses or delays honoring the Payment Instruction(s)
    • If payment is not processed by biller upon receipt. • If the user crosses transaction limit/amount limit decided by wallet services, payment gateways and banks.
    • Circumstances beyond the control of NMCC, including natural calamities, issues with payment system, power failures etc.
    Note: User must ensure seamless Internet connectivity and must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. User is solely responsible any fees associated with access to World Wide Web, directly or indirectly access to web content.

• 1.10. Governing Law

  These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

• 1.11. Dispute Resolution Management

  NMCC reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the NMCC team and notify the user on acceptance of dispute, via mail along with complaint number. NMCC team will enquire about the complaint and based on the findings user will receive a response from NMCC team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Kannur, India. The language of the arbitration shall be English or Malayalam.

• 1.12 . Changes to the ‘Terms & Conditions’ and Other Policies

  NMCC s reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. . What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes to the user’s a ttention via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions frequen to update the same. By continuing to access or use our Service after those revisions become effective , you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.